Customer Support

Customer Service

If you have any question about your purchase, your delivery or any other subject it’s a great idea to reach out to us.

If your questions is about an order, please provide us with your order number.

TIP: If you would like to receive any advice about what to pair with our cuvées, please let us know, we will be extremely happy to guide you and give you some pointers.

Contact us here, we’ll get back to you within 24 hours.

International Deliveries

Fast Delivery Worldwide

We ship exclusively via PRIORITY services for fast, safe and tracked deliveries. Depending on your location in the world your champagnes will be delivered within 2 to 6 days. All checkout prices include shipping and taxes.

Worried about brokerage? To ensure your bottles arrive safely we only use custom made cases specifically designed for champagne bottles. The parcels are insured, so in the unlikely event that you receive any broken or damaged bottles, they’ll be resent or reimbursed.

For EU clients, your champagnes will be delivered within 2 days.

For US clients your champagnes will be delivered within 3 to 6 days

If you don’t see your country in the list of possible deliveries, please let us know and we’ll find a solution for you to enjoy Stéphane Lombardi’s champagnes!

Contact us here, we’ll get back to you within 24 hours.

Secured payment

Secured Payments

Your payment and card are fully secured. Our online payment processing system is done through Stripe, the most secure and trusted financial technology institution. While checking out, for maximum security, we will ask you for a 3D code that only you can receive.

If you have any questions, please let us know.

Contact us here, we’ll get back to you within 24 hours.

Free Delivery

Free Shipping

For our EU clients we ship free for any order of 6 or more bottles, mixed cases are welcome… pick your 6 favorite!  We also ship free for any purchase of 170€ euros or more.

For USA clients:

TIP FOR 25% COUPONS: In case you haven’t tasted our cuvées yet, we offer you a 25% coupon on our sampler case of 6 bottles (one of each of our non-vintage cuvées) with the coupon code SAMPLER6.

We ship FREE any purchase of one US case (12 bottles, except our cuvée Axiome, mixed cases are welcome) and for any purchase of 475$ or more. Please use multiples of 6 bottles for your purchase.

We ship FREE a case of 6 bottles of our Cuvée Hyménée and Hyménée Vintage 2012

Any questions about shipping please let us know.

Contact us here, we’ll get back to you within 24 hours.

You must be 18 years old to visit this site.

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