Customer Service
If you have any question about your purchase, your delivery or any other subject it’s a great idea to reach out to us.
If your questions is about an order, please provide us with your order number.
Subscription plans. Regarding “My perfect” subscription plans. After your first purchase, you will then be charged the same day every month. Want to change your plan, exclude some of the cuvées or any other requirements, let us know we’ll accommodate the plan to your need.
No commitments! At any time you can switch to another box, choose the champagnes you only want to receive, cancel your membership… simply tell us!
TIP: If you would like to receive any advice about what to pair with our cuvées, please let us know, we will be extremely happy to guide you and give you some pointers.
Contact us here, we’ll get back to you within 24 hours.
Fast Delivery Worldwide
We ship exclusively via PRIORITY services for fast, safe and tracked deliveries. Depending on your location in the world your champagnes will be delivered within 2 to 6 days. All checkout prices include shipping and taxes.
Worried about brokerage? To ensure your bottles arrive safely we only use custom made cases specifically designed for champagne bottles. The parcels are insured, so in the unlikely event that you receive any broken or damaged bottles, they’ll be resent or reimbursed.
For EU clients, your champagnes will be delivered within 2 to 4 days depending on your location.
For US clients your champagnes will be delivered within 3 to 6 days depending on your location.
If you don’t see your country in the list of possible deliveries, please let us know and we’ll find a solution for you to enjoy Stéphane Lombardi’s champagnes!
Contact us here, we’ll get back to you within 24 hours.
Secured Payments
Your payment and card are fully secured. Our online payment processing system is done through Stripe, the most secure and trusted financial technology institution. While checking out, for maximum security, we will ask you for a 3D code that only you can receive.
If you have any questions, please let us know.
Contact us here, we’ll get back to you within 24 hours.
Free Shipping
For our EU clients we ship free for any order of 6 or more bottles, mixed cases are welcome… pick your 6 favorite! You’ll get FREE SHIPPING for any purchase above 150€.
For USA clients:
We ship FREE any purchase of one US case (12 bottles, except our cuvée Axiome, mixed cases are welcome) and for any purchase of 450$ or more. Please preferably use multiples of 3 or 6 bottles for your purchase.
Any questions about shipping please let us know.
Contact us here, we’ll get back to you within 24 hours.