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About<\/p>\n\t\t
For the USA we exclusively use FedEx Priority to send all of our orders, your order will not be forwarded to the national postal service or any other third party on arrival in the country of destination. Our Service includes FedEx door to door delivery.<\/p>\n
For EU we exclusively use ChonoViti, Chronopost’s wine delivery door to door service.<\/p>\n
How long does delivery take?<\/strong><\/span><\/p>\n USA orders generally take between 2-5 working days to arrive. A delivery within EU usually takes 1-2 working days.<\/p>\n How much is delivery?<\/strong><\/span><\/p>\n We offer FREE Delivery on all orders over 150\u20ac for EU clients and 450$ for USA clients.<\/p>\n Can I track my item?<\/strong><\/span><\/p>\n Yes. You will be sent a confirmation email as soon as your order has been processed. This email will also contain your tracking number.<\/p>\n Can you ship my orders to a different address?<\/strong><\/span><\/p>\n Want to gif someone with Champagne? Great idea, yes we can send your orders to any address in your country you want to.<\/p>\n I only have received part of my order?<\/strong><\/span><\/p>\n That can happen for large orders sent to the US.\u00a0 We are shipping in cases of 6 bottles, if your order requires to ship over 6 or 7 cases it is possible that some of the cases will be delivered first and the rest can be delivered that same day or the following day.<\/p>\n After your order is processed you will receive the main tracking# information. Under that tracking, every single case will have it’s own tracking allowing you to see the status of each single case.<\/p>\n What if some bottles are broken?<\/strong><\/span><\/p>\n We make sure to choose the best service provider and we exclusively use ready made cases dedicated to shipping champagnes.\u00a0 It is still glass travelling and even though it is very rare to have any brokerage, unfortunately it still can happen. If it is the case with your shipment, please make sure to let us know as soon as possible and take pictures of the package. All of our shipments are fully insured so we will either refund you the broken bottle or we will add it to your following order.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″]\n\t About<\/p>\n\t\t Your credit card will be charged every month on the same day of your first purchase. If you prefer to be charged on a specific day of the month, simply let us know. You can send us a email with your order number and we’ll take care of it.<\/p>\n Can I change “My perfect” plan?<\/strong><\/span><\/p>\n Yes, you can change your plan to another “My Perfect” plan, simply let us know by email.<\/p>\n Can I choose the cuv\u00e9es I want to receive?<\/strong><\/span><\/p>\n Yes, if you see spring and summer coming and you rather have more ros\u00e9 sent with your plan or if there’s a cuv\u00e9e that you always want to see coming every month, or any other reason, just let us know by email.<\/p>\n Can I cancel my subscription?<\/strong><\/span><\/p>\n Yes, we have a no commitments policy, at any time you can cancel your plan.[\/vc_column_text]\n\t About<\/p>\n\t\t We currently accept all relevant credit cards including Visa, Mastercard, AMEX.<\/p>\nSubscription plans<\/h2>\n\t<\/div> [vc_column_text]When will my credit card be charged?<\/strong><\/span><\/p>\n
Payment<\/h2>\n\t<\/div> [vc_column_text]Which payment methods do you accept?<\/strong><\/span><\/p>\n